— Frequently 

        Asked Questions

FAQ

You may complete your purchase by calling our Client Relation Center or leaving a message to our Email.

For gifting occasions, you may include a personalized message with your package. Write your message on your shopping bag page or choose to handwrite it on the blank card that will be included in your parcel.

You may visit our care advice section where you’ll find care advices and instructions   For further information, you may contact one of our personal advisors by phone, email or through our online chat.

We strongly advise you to visit our Client Relation Center you have any problem with your creation or for all issues related to care or after-sales service.  Our personal advisors will be pleased to advise you on the appropriate service.   Any kind of work or alteration made outside our workshops is a risk of damaging or altering the integrity of your creation.

If you are interested in purchasing a creation that is currently unavailable, we invite you to contact our Client Relation Center. A personal advisor will provide you with further information.